Personal injury
Calls that come after hours.
Accidents don’t keep office hours. After-hours intake gathers the details and the best way to reach the caller, ready for your team in the morning.
Law firms: websites + after-hours intake
Every case starts with a call someone picks up.
A premium website, plus intake that answers after hours and follows up on missed calls, set up so client confidences stay confidential.
-
A site that earns the call
Clear practice areas, where you serve, and one obvious next step.
-
After-hours intake
Evening and weekend inquiries captured with your intake questions.
-
Missed-call follow-up
A prompt reply when a call goes unanswered, with the caller’s consent.
-
Client details kept close
Intake details reach only the people and tools you approve.
The setup
Built around how your firm already takes calls.
We start from your current phones, forms and calendar, not a blank slate.
-
01
Intake review
We walk through how calls, forms and messages reach your firm now, by practice area, and where they wait.
-
02
Fixed scope
One written scope and price for the website and intake setup, agreed before any work begins.
-
03
Build and connect
We build the site and connect intake to your phone line, calendar and the tools your team already uses.
-
04
Attorney sign-off, then launch
Nothing goes live until the firm has reviewed every page, script and message.
How we handle intake
Consent before contact. Discretion throughout.
Intake touches private matters and people on hard days. These rules are written into every setup.
-
01
Nothing recorded without consent
No call is recorded and no text is sent unless the proper consent is in place for that caller.
-
02
An opt-out on every text
Callers pick how they hear from you, and every text includes a clear way to stop.
-
03
Used for intake, nothing else
Inquiry details serve intake and follow-up only. They’re never sold or reused for marketing.
-
04
Intake never gives legal advice
It collects facts, contact details and urgency. It never answers legal questions or predicts an outcome.
-
05
Checked against advertising rules
Your attorneys review all site copy and intake scripts against your state’s advertising rules before launch.
By practice area
Different practices, different first calls.
Industry data: in Clio’s 2024 Legal Trends Report secret-shopper study, only about 40% of law firms answered the phone when a potential client called.
Immigration
Questions that feel urgent.
Intake records the situation and how pressing it is, so the right person calls back prepared instead of playing phone tag.
Estate planning
Families who research in the evening.
A calm, clear site and an easy way to request a consultation, for people deciding on their own schedule.
Family law
Calls that need discretion.
Messages stay neutral and go only where the caller said it’s safe, which matters when a phone or inbox may be shared.
Nothing here promises cases, clients or results. Your firm stays responsible for its advertising and client communications.
Make the first call count.
Bring your current phone setup and intake form. We’ll map what to change and price it on the call.